HOSPITALITY
AI VOICE ASSIST
Aiello Intelligent Voice Assistant
Aiello Intelligent Voice is the best communication intermediary between businesses and customers, reducing customer service labor costs, collecting and analysing large amounts of information, uncovering potential business strategies.
Upselling Opportunities
- Recommend local restaurants, bar & attraction
- Show facilities, F&B offerings and ads on screen
- Book cabs and travel packages
- Buy souvenirs and tickets
- Establish users profiles
AI Chatbot
- Our Assistant automatically answers every guests’ question or request about their stay
- It understands English, Mandarin, Japanese and Thai
Entertainment
- Bluetooth Speaker
- IoT room control (AC, TV, curtains, lights...)
Communication Channel
- Room service request
- Push messages
- VoIP (an IP Phone)
- Morning call (remotely alarm)
- Emergency calls (SOS)
IOT Room Control
We integrate with RCU (Room Control Unit) providers (Iterel) in region to enable voice control experience. Guest can now use voice to open curtains, turn on the lights and control the TV, AC or in any scenario (relax, party mode). Our date shows that up to 30% of interactions with Aiello are to control room appliances.
Customized Assistant
Our Assistant is fully customized with information about hotel facilities, F&B, room amenities and everything it has to offer, saving up to 60% of your front-desk time.
Support To Staff
Aiello provides a great way for the staff to seamlessly communicate with guests during their stay and handle complex requests. We also integrate with other technologies to make the most of existing systems.
Aiello Voice Data Management System
Using data to deeply understand guests’ behaviors
- Manage and communicate with all devices
- Access all voice data analytics
- Integrate with your existing tech stack
- Create user profiles for a more personalized service
We create a new way to interact with hotel guests
- Alternate for analog phone/ IP phone
- Instant updates on request/ calls
- Integrate with your existing IP Phone or Aiello VoIP
- Outbound call is available after integrated with PABX vendor
Optimize marketing strategy
- Offer discounted activities or taxi services in the morning
- Showcase your F&B facilities during happy hours
- Implement a late snack/ drink offer for night owls
